This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.
Managing for Quality in the Hospitality Industry
- 作者： John H. King, Jr., Ronald F. Cichy
- 出版社： 桂魯
- 出版日期： 2005-01-01
- ISBN碼： 9780130945891
- 編號： 0010437973
$ 2,014 元
原價 2,120
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$2,014