Overview

　　Guest Service in the Hospitality Industry is written in a straightforward manner intended to introduce the topic of guest service to students of hospitality, the text incorporates a variety of learning features that facilitate various learning styles.

　　Guest Service in the Hospitality Industry dedicates a chapter to each of the primary areas of the hospitality industry. All of the examples are related to hospitality, and the case studies and Service Insights relate to the industry as it truly is.

　　Hallmark Features

　　．Industry interviews with some of the leading hospitality managers.
　　．Chapter points and concepts with visual diagrams.
　　．Stories and real-life examples.
　　．“Service Insights”—tips incorporated throughout the text that provides extra guest-service–related information to build and support points.
　　．Review questions that reinforce chapter concepts.
　　．Case studies that reinforce learning.
　　．Dedicates a chapter to each of the primary areas of the hospitality industry.