PART ONE: WHAT IS BUSINESS STATISTICS? Chapter 1: Statistics for Business Statistical Methods and Quality Improvement Quiz Chapter 2: What Is Statistics? Quiz Chapter 3: A First Look at Probability: What Is Probability? Quiz TEST: Part One PART TWO: PREPARING A STATISTICAL STUDY Chapter 4: What Is a Statistical Study? Quiz Chapter 5: Planning the Statistical Study Quiz Chapter 6: Getting the Data Quiz Chapter 7: Common Statistical Measures Quiz Chapter 8: Statistics Without Numbers: Graphs and Charts Chapter 9: Making Inferences From Data: A Difference That Makes a Difference. When Do Statistics Mean Something? Quiz Chapter 10: Making a Presentation Quiz TEST: Part Two PART THREE: BASIC STATISTICAL PROCEDURES Chapter 11: Summarizing Data About One Variable: Estimating a Single Value Quiz Chapter 12: Analysis of Variance and Designed Experiments: Group Differences Quiz Chapter 13: Linear Regression and Correlation Methods: Correlation and Regression Quiz Chapter 14: Non-Parametric Statistics Quiz TEST: Part Three PART FOUR: MAKING BUSINESS DECISIONS Chapter 15: Customer Surveys Quiz Chapter 16: Forecasting Quiz Chapter 17: Quality Control Quiz Chapter 18: Planning Quiz Chapter 19: Market Analysis Quiz Chapter 20: Human Resources Management Quiz Chapter 21: Auditing Quiz TEST: Part Four FINAL EXAM APPENDIX A: BASIC MATH REVIEW(with References) APPENDIX B: SOURCES OF BUSINESS DATA, STATISTICS, and INDICES, ON AND OFF THE WEB APPENDIX C: YOUR FIRST STATISTICAL STUDY APPENDIX D: TIPS AND TOOLS APPENDIX E: GLOSSARY APPENDIX F: FOR FURTHER READING APPENDIX G: ANSWERS TO QUIZ, TEST, AND EXAM QUESTIONS APPENDIX H: USING THIS BOOK WITH POPULAR BUSINESS STATISTICS TEXTBOOKS