About the Author Pat L. Kwan, who is a practising management and training consultant, has also enjoyed a successful career in teaching at The Hong Kong Polytechnic University on a part-time basis for the past 16 years. He is held in great respect because he shares unsparingly his wealth of knowledge and working experience in a very pleasant, interesting, and inspiring fashion with students. A dynamic communicator himself, Pat L. Kwan is particularly well-known for his popular courses on communication, English, and management.