NEW! Chapter 3 has been rewritten in terms of eCommerce, eBusiness and the Enterprise Architecture.

NEW! Chapter 5 has a new focus on international standards for information security.

NEW! Revised Flowcharts and Related Explanations.
The flowcharts and related explanations featured in chapters 7 through 9 have been completely redone. The new flowcharts are done using Business Process Modeling Notation, which is now the de facto international standard for flow-charting business processes.

NEW! Over 20 New Sections Have Been Added Throughout the Text.
Whether to update, review or introduce, relevant information has been added without losing any of the series’ renowned clarity.