How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between servic...
This Is Service Design Doing: Applying Service Design Thinking in the Real World
- 作者： Marc Stickdorn ; Markus Hormess ; Adam Lawrence
- 出版社： Ingram International Inc
- 出版日期： 2018-02-06
- ISBN碼： 9781491927182
- 編號： 1001294883214286
$ 1,710 元
原價 1,900