Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're ...
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
- 作者： James Kalbach
- 出版社： Ingram International Inc
- 出版日期： 2020-12-29
- ISBN碼： 9781492076636
- 編號： 1001294883597213
$ 1,917 元
原價 2,130
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$1,917