全書共32 個單元，每單元兩頁，依溝通主題分為5 大類，分別為：
（一）基本應答：說明致電原因、留言、要求再說一次、結束通話等。
（二）每日電話英語：訂飯店與餐廳、訂機票與車票、錄製語音電話內容等。
（三）電話溝通技巧：聲音語調、電話禮儀、正式與非正式交談。
（四）致電予客戶或同事：約會、邀請、確認安排、開會通知等。
（五）商務電話：訂貨、解決問題、抱怨與處理抱怨電話、電話銷售等。


Telephone English trains students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to all business phone calls, Telephone English prepares students for dealing with specific situations in the business context in which they operate.

Key Features
‧ Equips Business English students with the skills necessary for making a successful phone call, such as sounding friendly and polite, making small talk and the importance of register
‧ Focuses on the conventions of making phone calls in the English-speaking world and teaches students how to build successful relationships
on the phone
‧ The Student's Book contains an Audio CD so all the exercises can be used by independent students as well as in class
‧ Contains a Phrase Bank organised into functional areas which provides students with a quick, practical reference to support them in their
phone calls
‧ Review lessons at the end of each section systemise and extend the
target language