From policing the rough streets of Kansas City, Missouri, to becoming the FBI’s lead international kidnapping negotiator to teaching negotiation at leading universities, Chris Voss has tested the techniques in Never Split the Difference across the full spectrum of human endeavor and proved their effectiveness. Those who have benefited from these techniques include business clients generating millions in additional profits, MBA students getting better jobs, and even parents dealing with their kids.
Never Split the Difference provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing the negotiation strategies that helped Voss and his colleagues succeed where it mattered most: saving lives. Whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner, Voss shows you how to use these skills in the workplace and in every other realm of your life.
克里斯．佛斯原先在密蘇里州堪薩斯城危險的街區擔任刑警，之後在頂尖大學成為聯邦調查局最重要的國際綁架談判專家。本書中所提及之技巧，克里斯．佛斯皆已竭盡努力測試過，證明有效。從這些技巧中受益的人包含因而獲得數百萬美元額外利潤的商業客戶、爭取到更好工作的MBA學生，甚至是必須教養孩子的父母。
本書提供激動人心的故事，講述未曾公開的談判戲劇性情境，從海地幫派出沒的街道至布魯克林銀行搶劫案中所犯下的可怕錯誤，顯示幫助佛斯和其同事成功的談判策略中，最重要的就是：拯救生命。不論是買車、加薪、買房、重談租金，還是與夥伴商議事情，佛斯教你如何在工作場合或生活中的各個其他領域運用這些技巧。